I have family members who say they love animals but buy dog breeds in order to get them pregnant and sell the puppies. When I tried to explain why getting a dog pregnant every few month and sell the puppies considers abuse and wrong, they just don't get it. Seriously, like in the most basic level, they don't get what's wrong with it. Or they have a friend who works in a pet shop and they send via email "cute and funny" animal pictures in their cages. Again, they don't understand why it's so wrong to cage an animal, "they're used to it anyway" or sell animals or even go to a circus that "have amazing animals".
I know some people are just lack of emotional intelligence when it comes to animals but they always say they "love animls so much" and I just can't stand still when they talk about all these stuff!