Thats what happened to my brother's computer!!! He turned it into Best Buy to be fixed, after THREE weeks of haggling, they finally told them they had lost it, and replaced it with the same exact model. But my brother was very understandably furious. He kept telling them that all of his personal information was in that computer, there was possible identity theft involved, and where was it lost? He lost so much that he was never able to regain, and knows that somewhere out there someone has his personal information at their fingertips. Even the mere mention of it now makes him break out into obscenities.