Printing gaffe leads to billion-dollar utility bills for 1,300 Texas customers

[Sojiita]

Utility error not in your favor!
Printing gaffe leads to billion-dollar utility bills for 1,300 Texas customers

Updated: 10:20 p.m. ET Feb 21, 2007
WEATHERFORD, Texas - Perhaps his $24 billion electric bill will teach Richard Redden not to leave the heat running.

Thanks to a printing error, Redden and more than 1,300 Weatherford utility customers this week received billion-dollar electric bills marked as late notices.

Irving-based DataProse, which prints customer bills for Weatherford Electric, said the company was embarrassed by the error.

"Obviously, this is not something we are pleased about," said Curtis Nelson, DataProse vice president and general manager.

Weatherford Electric spokeswoman Pam Pearson said customers can expect their correct bills later this month. She said the company's records were correct and showed the right balances

"I know they raised the rates on kilowatt-hours a little bit," Redden said. "I guess we shouldn't have run the heater quite so much this month."


Error leads to billion-dollar utility bills - Peculiar Postings - MSNBC.com
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I love it when these embarrassing snafus happen to Utility companies.