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Thread: J.C. Penney's drastic sales move

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    Default J.C. Penney's drastic sales move

    J.C. Penney gets rid of hundreds of sales

    Penney's new CEO unveils new pricing strategy to investors, borrowing from Apple's playbook

    NEW YORK (AP) -- J.C. Penney is permanently marking down all of its merchandise by at least 40 percent so shoppers will no longer have to wait for a sale to get the lowest prices in its stores.

    Penney said Wednesday that it is getting rid of the hundreds of sales it offers each year in favor of a simpler approach to pricing. On Feb. 1, the retailer is rolling out a three-tiered strategy that offers "Every Day" low pricing daily, "Monthly Value" discounts on select merchandise each month and clearance deals called "Best Price" during the first and the third Friday of each month when many shoppers get paid.

    The plan, the first major move by former Apple executive Ron Johnson since he became Penney's CEO in November, is similar to Wal-Mart's iconic everyday low pricing strategy. The difference is that Penney's goal isn't to undercut competitors, but rather to offer customers more predictable pricing.

    "Pricing is actually a pretty simple and straight forward thing," Johnson told the Associated Press during an interview ahead of the announcement. "Customers will not pay literally a penny more than the true value of the product."

    Penney's plan comes as stores are struggling to wean Americans off of the profit-busting bargains that they have come to expect in the weak economy. The move is risky, though, because shoppers who love to bargain-hunt may be turned off by the absence of sales.

    "The big question on investors' minds will be: 'How customers will react to a single price point versus a perceived discount under the old strategy?'" says Citi Investment Research analyst Deborah L. Weinswig.

    Here's how Penney's pricing strategy will work:

    Sale prices become everyday prices. The company will use sales data from last year to slash prices on all merchandise at least 40 percent or lower than the previous year's prices. So, a woman's St. John's Bay blouse regularly priced at $14.99 could have the "Every Day" price of $7.

    Fewer sales. The retailer will pick items to go on sale each month for a "Monthly Value." For instance, in February, it might be jewelry for Valentine's Day and in December it could be Christmas decorations. Items that don't sell well would go on clearance and be tagged "Best Price," signaling to customers that's the cheapest price.

    New tags. The retailer used to pile stickers on price tags to indicate each time an item was marked down. But now each time an item gets a new price, it gets a new tag too. A red tag indicates an "Every Day" price, a white tag a "Monthly Value" and a blue tag a "Best Price."

    Simpler pricing. Penney will use whole figures when pricing items. In other words, you won't see jeans with a price tag of $19.99, but rather $19 or $20.

    New advertising. There will be an ad that shows shoppers screaming "No" to discounts as they look in their mailboxes, a pile of coupons and big sales signs. Talk show host Ellen DeGeneres will be the new spokeswoman for the chain. And a 96-page colorful catalog that highlights "Monthly Value" items will be mailed each month to 14 million customers, along with other promotional efforts.

    The strategy, unveiled at Penney's investor meeting on Wednesday, comes as the retailer tries to turn around its business. Heavy discounting has hurt department stores like Penney. The group generates an average of about $200 per square foot, less than half the $550 or $600 stores like Victoria's Secret and Lululemon generate per square foot, according to John Bemis, head of Jones Lang LaSalle Inc.'s retail leasing team.

    But Penney has been a laggard even among department stores as its core middle-class customers have been among the hardest hit by the weak economy. It's also failed to attract a younger, hip customer despite its efforts to add brands like Mary Kate and Ashley Olsen teen clothing collection. And its stores are described by some in the industry as "boring."

    For the first nine months of fiscal 2011, Penney's revenue at stores opened at least a year an indicator of a retailer's health rose 0.9 percent, while competitors like Macy's Inc. rose 5.4 percent, and Kohl's was up 1.1 percent. Penney posted a loss in the third quarter and cut its fourth-quarter earnings outlook after a disappointing holiday season when it had to heavily discount to attract consumers. Penney's gross profit margin has shrunk for six straight quarters.

    The pricing strategy caps months of speculation about what Penney's future might look like under the leadership of Johnson, a former Target Corp executive and the mastermind behind the success at Apple Inc.'s stores.

    Johnson, who joined the company's board in August, has begun to put his stamp on the retailer. He has tapped former colleagues at Apple and Target to join him at Penney. That includes Target's top marketing executive Michael Francis to be Penney's president.

    Because of the success Johnson has had turning Apple stores into hip places to hang out and shop, many industry watchers were waiting with bated breath to see what he'd do in Penney's stores. In December, Penney announced that it will have homemaker doyenne Martha Stewart develop mini-shops starting next year.

    And during Wednesday's meeting, Penney executives outlined plans to transform its stores by 2014. That will include Main Street, a series of 80 to 100 brand shops similar to the Sephora cosmetics ones it has in stores to replace the dozens of racks common in department stores. It also plans to open areas in all stores called Town Square, a place that will offer services and expert advice.

    But perhaps the biggest challenge for Johnson and his management team will be to sell shoppers on its new pricing. For years, Penney, like many other stores, has artificially propped up ticketed prices even as costs have come down slightly over the past decade. The intent: to make it look like shoppers are getting great discounts.

    Penney has been an especially big promoter. Last year, the company, which offered 590 sales events last year, had about 72 percent of its revenue come from merchandise that was discounted by 50 percent or more.

    That's more than double the industry average. According to an estimate by management consultant firm A.T. Kearney, a typical retailer sells between 40 and 45 percent of its inventory at a promotional price, up from 15 to 20 percent 10 years ago.

    The increased discounting has been a vicious cycle that only feeds into shoppers' insatiable appetite for bigger and better discounts. In fact, whereas it took 38 percent off to get shoppers to buy 10 years ago, it now takes discounts of 60 percent, Johnson says.

    At Penney, the regular price on an item that costs $10 to make rose 43 percent, from $28 in 2002 to $40 in 2011. But because of all of its sales and other promotions, what it actually ended up selling for rose only 15 cents, from $15.80 to $15.95 during that same period.

    "I have been struck by the extraordinary amount of promotional activity, which to me, didn't feel like it was appropriate for a department store," Johnson says. "My instinct was that it wasn't a good thing. Once you start to promote, the only way to beat a promotion was to make it bigger."

    Walter Loeb, a New York-based retail consultant, says Penney's new pricing strategy is "visionary" and revolutionary."

    But Charles Grom, a retail analyst at J.P. Morgan, says it will be difficult for Johnson to change shoppers' buying habits. Macy's, for example, cut back on coupons a few years ago, only being forced to ramp it back up after seeing sales suffer.

    "Shopper fatigue has been building for several years," Grom says. "He has a lot of wood to chop."

    J.C. Penney gets rid of hundreds of sales - Yahoo! Finance

    i HATE stores that have stupid one-day sales seemingly everyday (i'm looking at you Macy's!).
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    Elite Member Brookie's Avatar
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    I can't even tell you the last time I was in a Penney's. They ARE boring.
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    Elite Member hustle4alivin's Avatar
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    Quote Originally Posted by Brookie View Post
    I can't even tell you the last time I was in a Penney's. They ARE boring.
    The only positive thing I can say about JCPenney is at least it isn't Sears.

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    Quote Originally Posted by Brookie View Post
    I can't even tell you the last time I was in a Penney's. They ARE boring.
    I have to walk through one to get into my local mall. Definitely better than G.C. Murphy's.

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    Elite Member witchcurlgirl's Avatar
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    Penney's always makes me think of polyester.
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    Elite Member CornFlakegrl's Avatar
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    ^^ Yeah, that's where my grandma shopped.

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    Elite Member hustle4alivin's Avatar
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    JCPenney does have good dress shirts, but other than that, meh. I don't even think my grandma fools with them anymore. She likes Kohl's and Belk. My paternal grandma (RIP) preferred "Sears and Roebuck" when she was alive.

    TBH, Macy's (well the department stores that Macy's took over outside of the Northeast) is pretty boring to me too, but you can find good stuff there if you look hard enough.

    They replaced Rich's down in the area I live in and people are mad as hell about that, and when Macy's replaced Burdines' down in Florida, at least they kept the "Florida Store" themes and merchandising. But I know people to this day who are still mad as hell about Marshall Field's no longer existing up there in the Midwest.
    Last edited by hustle4alivin; January 25th, 2012 at 03:13 PM.

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    We would always get Penneys on Christmas from grandma too, memories...
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    I wouldn't even go in there for years. In more recent years I realized that it is usually a good idea to check Penney's if there's something in particular I need before looking in a 'nicer' department store. I've gotten good to great deals there on bras, prom dresses, sweaters, pajamas, men's stuff (my husband likes to keep it boring anyway), and other basic type stuff.

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    Ha, I still would catch myself calling Macy's Marshall Fields, Hustle. Just what I grew up with, plus I'm stubborn. I also refuse to call Comiskey Park US Cellular Field or the Sears Tower the Willis Tower.

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    Hell, I'm going to check it out.
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    Elite Member MrsMarsters's Avatar
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    Yeah, I never go there. The clothing is usually overpriced and boring. I'll check it since it is marked down.
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    Elite Member greysfang's Avatar
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    Strangely, I've found some good deals on kitchen stuff and boys' clothes in the last couple of years. I make a point to spend at least some Holiday money at Penny's because of the policy on their military employees, and have been surprised at the quality and prices. In my mind, its always been a granny store too.


    ETA: Never mind, I meant Sears. Still get those granny stores mixed up.
    Last edited by greysfang; January 25th, 2012 at 05:40 PM.
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    Elite Member chartreuse's Avatar
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    i like penney's for some basics. i used to buy a lot of bras there (they have good lingerie sales), but they don't have my current cup size, so i can't get them there anymore...they have awesome bra fitters though, ime. also, their worthington brand cardigans last forever...i like to look for them on clearance every so often.
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    I cam always find a cute pencil skirt there, maybe a blouse but not much else
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