The Regency is notoriously rude to its customers -- I used to stay there a lot way back in the day and people were always complaining about the snotty attitude and crappy service. Crowe is definitely a jerk at times, but if any place could turn even a mild-mannered person into a nightmare, it would be this hotel. I saw the reception area staff being nice once -- fawning actually -- over Prince Monaco and his spawn.
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