Page 2 of 6 FirstFirst 123456 LastLast
Results 16 to 30 of 81

Thread: Rant: Slow service in restaurants

  1. #16
    Elite Member southernbelle's Avatar
    Join Date
    Oct 2005
    Location
    Texas
    Posts
    9,578

    Default

    I also think that it's unacceptable when servers in restaurants (or even at drive-thrus) do not speak English. Either learn English or work a job that doesn't require any social interaction.

  2. #17
    Hit By Ban Bus! pacific breeze's Avatar
    Join Date
    Oct 2005
    Location
    in the wild blue yonder
    Posts
    15,479

    Default

    People not speaking adequate English in all kinds of jobs is so commonplace in Vancouver that I am always surprised when someone actually does have a command of the language, lol.

  3. #18
    Elite Member nwgirl's Avatar
    Join Date
    Nov 2005
    Posts
    4,954

    Default

    Because I waited tables for so long, I am probably less patient than your average diner. I have requested the manager and lodged a complaint or written a district manager the next day, but I can't remember that I've ever walked out of a place. I would though, just haven't.

    I have however, walked out when I couldn't be understood or vice versa. Both times it was Chinese takeout.
    "The difference between genius and stupidity is that genius has its limits."

  4. #19
    Elite Member Grimmlok's Avatar
    Join Date
    Oct 2005
    Location
    In WhoreLand fucking your MOM
    Posts
    55,372

    Default

    omg, i went to a tim hortons for lunch.. what a mistake:

    First off, it was 100 degrees in the place. Secondly, I had to repeat my order 3 times to get it right.. i asked for the soup/sandwich combo, and the stupid girl didn't even know wtf soups they had..she spent 5 mins trying to find out from someone else (i didnt want to ask, but none of the soups were on a menu or sign).. she finally gets back, then asks me if i wanted white or brown bread to which i responded 'white'.. she then informed me they didn't have white bread (then why the fuck did you ask? retard).. Finally at the end of all this I try to pay but oh sorry.. no debit.

    I finally just rolled my eyes, and said forget it as i walked out. Wtf is this, the dark ages? No debit? Jesus.
    I am from the American CIA and I have a radio in my head. I am going to kill you.

  5. #20
    Elite Member DoveFeatheredRaven's Avatar
    Join Date
    Apr 2007
    Posts
    2,080

    Default

    I would not wait over 30 minutes for my food if they weren't busy. At that point I would ask the server what the problem was. Lord Brit and I have walked out of places before when we sat there for 10-15 minutes, they weren't busy, and our server hadn't come over to get our drink order. We are great tippers and are not rude to servers but by god we didn't go in there to spend the better part of our life waiting on some grilled chicken or somesuch. Seems like we were stuck waiting uncommonly long once (people being served, coming and going) so Lord Brit asked to see the manager. He told him what the problem was and we left. We aren't dumb enough to complain and then stay and eat the food they bring out. lol

  6. #21
    Elite Member msdeb's Avatar
    Join Date
    Feb 2006
    Location
    in a van down by the river
    Posts
    39,425

    Default

    i never ever tolerate bad service, slow service, bad food etc. I have walked out a couple of times, but i ALWAYS contact the restaurant by mail, email or phone and tell them what happened. The last time it happened a few weeks ago at a restaurant in our favorite casino. Slow waitress, barely spoke english, didn't refill anything, check on our table, nothing. i called AND emailed the head of food and beverage of the casino who immediately sent me a refund check and we also get 3 meals at a different restaurant in the Casino. He tried to say something about a language barrier, but i wouldn't have it. i told him that it was NO excuse, she's in AMERICA, and she is working with the public, and if she cant handle ENGLISH then she needs to find another job.
    Basic rule of Gossip Rocks: Don't be a dick.Tati
    Lighten Up Francis WCG

  7. #22
    Elite Member Sassiness's Avatar
    Join Date
    Jun 2006
    Location
    Land Down Under
    Posts
    2,905

    Default

    I work in a pretty posh restaurant, and have had to deal with complaints about "the time that it's taking" every couple of weeks.

    In our case, it's either
    - somethings gone tits up in the kitchen (because if ONE thing, just one thing, no matter how small, goes wrong, that fucks up everything else for the night. You're working in a chain, if there's a chink it affects everything down the chain)
    - one of us floor staff has stuffed up (rare, but it does happen)
    - MOST COMMON: inflated expectations.

    Good food takes time. IMO, if you want fast food, go to McDonalds. If you want gourmet food, sit tight, drink your wine and wait for it. It'll only take 20-30 mins between entrees and mains when things are running smoothly (or relatively smoothly) 40 mins when things are shaky.

    But we do get some customers who come in with either no concept of gourmet dining and just don't get *why* it might take a while to cook something well, or people who think that just because they're in a small city, the service time should be fast.

    When the stuff up in on our hands, we do our best to try and fix it (complimentary desserts or coffees, or something). But when you're dealing with people just being arseholes, it makes life really difficult. I can see that we're going flat out, I can see that the kitchen is going flat out and like clockwork... but stuck up Mr Pretentious wants his food now. It sux!

    All of that said... since working in this place I've become the best or worst customer to have, depending on teh service. If I can hear something going wrong (coz clattering, smashing plates or screams are always a bad sign!), or see that all the floor staff are clearly going at breakneck speed in a busy night, I'm really sympathetic to any delays or mistakes.
    BUT if there is no obvious reason for a delay (like there was in your case A*O) and it's just shit service, I'm so pissy. It's just rude!! The sort of service that I'm expected to provide to our customers is not particularly hard - be nice, be polite, be aware of the customers' needs, get things happening for them. That applies whether you're working for the Queen or in Maccas.

  8. #23
    Hit By Ban Bus! pacific breeze's Avatar
    Join Date
    Oct 2005
    Location
    in the wild blue yonder
    Posts
    15,479

    Default

    I don't mind waiting for good food but I think last night was some kind of record. It was our fourth anniversary and I wanted to take hubby to a small, Spanish place that has tapas and flamenco guitar/dancing every Friday and Saturday nights. Now I'd been before with friends so I knew it was slow. But this was insane -- they make great cocktails there and we got a couple within 15 minutes. Ordered in another 15. Then we waited nearly an hour before our salad came. Another hour, another dish. Etc. My niece was joining us for after dinner drinks and by the time she arrived, we'd still had only half our meal. I waited more than an hour to ORDER a drink. Yes, the food is good, but not THAT good. There were about six tables -- maybe 20 people in all, the owner/chef, a woman who didn't seem to do much of anything, and the server. She was hopeless - we were sitting by the bar and it took her 15 minutes to cut a piece of cake, put some whipped cream and fruit on it and take it to a table. Of course she didn't take the cutlery or the napkins, so that was another 10 minutes. One of the first things my mother ever taught me was that you never make an empty-handed trip -- they seemed to be her specialty.

    The singing/dancing/music was great, and the service was friendly if maddeningly slow, but we won't be back. All in all we spent 4 and a half hours there and left hungry even after dessert and coffee. If they can't afford to hire more staff, at least hire someone who knows what the hell they're doing! And of course, hubby tipped lavishly anyway. He didn't want to hurt her feelings!!!!

  9. #24
    A*O
    A*O is offline
    Friend of Gossip Rocks! A*O's Avatar
    Join Date
    Oct 2005
    Location
    Being Paula
    Posts
    30,275

    Default

    There's no excuse in a small or not-busy restaurant. And yes, if it's food that's cooked to order from scratch then of course you make allowances but when you know it's sheer incompetance, laziness or chaotic organisation I'm less tolerant. The upside in Oz is that tipping is not mandatory or necessarily expected so if you get crap service you don't have to pay extra for it.
    I've never liked lesbianism - it leaves a bad taste in my mouth
    Dame Edna Everage

    Just because you're offended doesn't mean you're right.

  10. #25
    Elite Member Sassiness's Avatar
    Join Date
    Jun 2006
    Location
    Land Down Under
    Posts
    2,905

    Default

    Quote Originally Posted by A*O View Post
    There's no excuse in a small or not-busy restaurant. And yes, if it's food that's cooked to order from scratch then of course you make allowances but when you know it's sheer incompetance, laziness or chaotic organisation I'm less tolerant. The upside in Oz is that tipping is not mandatory or necessarily expected so if you get crap service you don't have to pay extra for it.
    Exactly. I've been pretty short with the waiting staff in a cafe in central Tasmania when it took 30-40 mins to get a small pizza made and put in front of me. Ridiculous!

    'course... the downside to the lack of tipping culture in Oz is that you can work your arse off, be the perfect hostess to the rudest customers, and get nothing for it (as we did last night... so rude! Particularly when the boss was chucking in free drinks and side dishes)

  11. #26
    Elite Member yanna's Avatar
    Join Date
    Jun 2006
    Posts
    9,394

    Default

    For me it really depends on my history with the place. If I've been there before and their service isn't always like that, even if they aren't busy and they still fuck up I'll cut them some slack. But if this is the second time they do this, no way. Also, if I go to a place for the first time and the service is crap I'll probably never try my luck there again.

  12. #27
    Elite Member Aella's Avatar
    Join Date
    Jun 2006
    Location
    Greece
    Posts
    8,899

    Default

    I have, on occasion, walked out of restaurants if the staff takes too long to come for the order-I take into account if the restaurant is busy, but sometimes bad service is just that.

  13. #28
    Silver Member
    Join Date
    Nov 2006
    Posts
    539

    Default

    So we chastise people for not speaking English and then when they do try and are learning, we chastise them for not being fluent. Okay.

  14. #29
    Hit By Ban Bus! pacific breeze's Avatar
    Join Date
    Oct 2005
    Location
    in the wild blue yonder
    Posts
    15,479

    Default

    The food was made from scratch at that restaurant, but still -- it was too much. If we ever go back, it will be for drinks only. Or we'll make sure to have a large snack first!

  15. #30
    Elite Member Mariesoleil's Avatar
    Join Date
    May 2006
    Location
    Canada baby!
    Posts
    6,904

    Default

    [quote=Grimmlok;729660]omg, i went to a tim hortons for lunch.. what a mistake:

    First off, it was 100 degrees in the place. Secondly, I had to repeat my order 3 times to get it right.. i asked for the soup/sandwich combo, and the stupid girl didn't even know wtf soups they had..she spent 5 mins trying to find out from someone else (i didnt want to ask, but none of the soups were on a menu or sign).. she finally gets back, then asks me if i wanted white or brown bread to which i responded 'white'.. she then informed me they didn't have white bread (then why the fuck did you ask? retard).. Finally at the end of all this I try to pay but oh sorry.. no debit.

    I finally just rolled my eyes, and said forget it as i walked out. Wtf is this, the dark ages? No debit? Jesus.[/quote]

    Tim Hortons supposedly doesn't take debit because when there's 20 people lined up in the morning to get coffee if they allowed debit, it would take forever before people got their coffee.
    "Books are the quietest and most constant of friends; they are the most accessible and wisest of counsellors, and the most patient of teachers."

Page 2 of 6 FirstFirst 123456 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Dating Service? Try a Break-Up service!
    By Grimmlok in forum News
    Replies: 8
    Last Post: September 28th, 2006, 10:45 AM
  2. Natalie Portman praises London restaurants
    By MaryJane in forum Gossip Archive
    Replies: 7
    Last Post: March 11th, 2006, 02:07 PM
  3. Restaurant Service: What's Too Slow?
    By A*O in forum Food and Cuisine
    Replies: 6
    Last Post: December 27th, 2005, 12:31 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •