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Thread: What do you think: Did the restaurant do the right thing?

  1. #1
    Elite Member Honey's Avatar
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    Default What do you think: Did the restaurant do the right thing?

    The other night my friends and I were out and about and decided to grab some dinner. At 7:35, we popped in to a small sushi place and asked if they had a table for four. Our chances didn't look good — there was only one table left and it had a reserved sign on it — but the hostess disappeared into the back and about five minutes later she returned, removed the reserved table and sat our party.
    We proceeded to sit down, order drinks, and peruse the menu. A few minutes later — at least 7:45 — a lady entered the restaurant and was really upset to hear that she no longer had her 7:30 reservation. The hostess said she called twice, but that no one answered. Personally I wondered why — if the lady knew she was going to be late — she didn't call the restaurant herself.
    So what do you think, was it okay for the restaurant to give the table away? Or should they have waited?
    Source




    Did the Restaurant Do the Right Thing?
    • Definitely, she wasn't there and she lost her table.
    • No way, they should have waited at least 15 minutes.


    yumsugar | To die for. - Food, Drink, & Entertaining.

  2. #2
    Elite Member suede's Avatar
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    They did wait 15 minutes.

    An appt is an appt and you should be on time or early, if you are late you risk losing your right to that time slot.
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  3. #3
    Elite Member Laurent's Avatar
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    Lateness is something that gripes my ass. Don't expect the world to wait for you if you can't be considerate enough to get somewhere on time.

    Not even bothering to call and say you're going to be late is extra asshole points.
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  4. #4
    Gold Member honeysuckle's Avatar
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    they did the right thing. money is money does not matter who gave it to you and if you are late and no call that is not money but someone waiting is definate money

  5. #5
    Elite Member McJag's Avatar
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    Please! She might never have showed up! A bird in the hand,you know. I am glad-I hate self centered twits who are always late.
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  6. #6
    Elite Member Chilly Willy's Avatar
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    Of course they did the right thing. She should have called and even then I wouldn't have made any promises as the manager.
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  7. #7
    Elite Member Aella's Avatar
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    A reservation means arriving on the minute (or as I like, about ten minutes before), not being late without giving notice. Serves her right.
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  8. #8
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    Yes they did the right thing. The woman should have called if she was gonna be late.

  9. #9
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    Quote Originally Posted by Honey View Post
    The other night my friends and I were out and about and decided to grab some dinner. At 7:35, we popped in to a small sushi place and asked if they had a table for four. Our chances didn't look good — there was only one table left and it had a reserved sign on it — but the hostess disappeared into the back and about five minutes later she returned, removed the reserved table and sat our party.
    We proceeded to sit down, order drinks, and peruse the menu. A few minutes later — at least 7:45 — a lady entered the restaurant and was really upset to hear that she no longer had her 7:30 reservation. The hostess said she called twice, but that no one answered. Personally I wondered why — if the lady knew she was going to be late — she didn't call the restaurant herself.
    So what do you think, was it okay for the restaurant to give the table away? Or should they have waited?
    Source




    Did the Restaurant Do the Right Thing?
    • Definitely, she wasn't there and she lost her table.
    • No way, they should have waited at least 15 minutes.

    yumsugar | To die for. - Food, Drink, & Entertaining.
    I think they were right for seating you. A restaurant's only purpose for existing is to make money, and the party who reserved the table was not present. It was ridiculous for her to assume that they would hold her reservation for 15 minutes.

  10. #10
    A*O
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    Tardiness is yet another of my soapbox rants. I am absolutely anal about punctuality and when people are perpetually late I take it personally. It's extreme arrogance to inconvenience others because you can't be arsed to get somewhere on time. Of course there are certain situations when it's unavoidable (traffic, weather, whatever) but that's what mobile phones are for. People who are always running late are also attention whores IMO - they love to make a flustered grand entrance.
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  11. #11
    Elite Member msdeb's Avatar
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    i detest tardiness.
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  12. #12
    Hit By Ban Bus! pacific breeze's Avatar
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    Most decent restaurants will hold a reservation for 15 minutes to half an hour, especially if it's a large party. I am habitually punctual and build traffic and parking into my travel time and sometimes I am still a few minutes late. I do not always have the restaurant's number to call and so far, nobody has ever given away my reservation.

    I certainly wouldn't expect them to wait longer than 20 minutes or so without a call, but being 15 minutes late has never been a problem on the rare occasion that it's happened. I usually end up sitting at the table waiting for all my late friends to arrive anyway.

  13. #13
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    i'm a little late, a lot, i would be losing reservations all over

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