I bought a Razr phone from this sorry-ass company. It didn't work right. They sent me another one. It doesn't work right either.
Furthermore, I have had little or no connectivity since I moved on July 1 to an area that only has one cell tower way up on a hill away from my house.
They are saying they will not let me change out this piece of junk, which I paid $149.99 for. I have been arguing with them for over 1 hour, and I haven't let up. I understand from other people that this company never backs down. Well if I have to, I will sue their sorry asses in small claims court for my cancellation fee and the cost of the phone.
Update: A supervisor came on and finally offered me an $80.00 credit for my trouble. She is mailing me a later version of the same damn phone. )Supposedly it has better programming with better reliability.) This will be my 3rd Razr phone. I don't want it but I have to live with it unless I want to splash out more money on another phone.
T-Mobile and Motorola don't want to admit that the Razr phone is a substandard product. So they pass off the phones on the public so they don't have to eat PR crow or the cost. Well in my book I won. I have an $80 credit and 200 extra minutes for all my trouble.