I was like "Are you really sure about that?" Then, she said, "Okay, help me comb out my hair for a couple nights. So, I did. The worst tangles were ALWAYS at the nape of the neck. I couldn't be gentle enough to get them out without hurting her, and finally understood what a pain it could be. She ended up donating about 12+ inches of hair to Locks of Love, a place that makes wigs for cancer patients.