They're known as the best for reception and area coverage. But over the past 11 years I've been with them all Sprint, Cingular, NexTel, T-Mobile and now Verizon - all for various and sundry reasons. NONE of them offer streamlined customer service over the telephone.
You have to be the one to end the conversation or they will keep thanking you until the cows come home.
Here is what happened yesterday:
1) I try to set up myverizonwireless online. Simple enough, right?! WRONG.
2) The site keeps sending a temp. password text message to my mother's phone (we're on a family plan), and text messages are blocked on her phone so the temp. password was going into cyberspace.
3) Finally we had my number changed to the primary number on the acct., but their computer wouldn't send to my phone (though the rep's personal phone did it just fine)
4) Then, the primary number on the website kept changing back and forth from my mother's to mine.
5) The site kept telling me wrong password even though it was the right password.
6) I got transferred 3 times (2 calls were lost and they never called back).
7) eServices refuses to give me the temp password over the phone. Later I found out they can't actually see it. They could have told me that instead of being uncooperative.
Now get a load of this ridiculous piece of garbage:
FINALLY I said (after 60 mins. of this amazing waste of time): "let's remove the online registration for the online account management and start over."
BINGO.
But they can't offer that. It's "against the law." W-T-F it's against the law? Turns out the
customer has to request deletion and startover.
Another problem: no one ever asked me what browser I was using. Verizon isn't compatible with Firefox. You can only use IE.
It's only been 6 weeks and I'm NOT impressed.