I've run into staff like that at a hotel. Everything in town was booked. I was desperate. They had one room left but wouldn't rent it "in case it was needed". I said some choice words to them too.
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"The howling backwoods that is IMDB is where film criticism goes to die (and then have its corpse gang-raped, called a racist, and accused of supporting Al-Qaeda)" ----Sean O'Neal, The Onion AV Club
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